German-Speaking Customer Service Representative – 20–24 Hours/Week

🔥 0 minutes ago

🇹🇷 Turkey – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newstel Worldwide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.

📋 Description

• Assist customers via email, live chat, and telephone • Handle customer inquiries accurately, with the goal of resolving issues during the first contact • Communicate with customers professionally, courteously, and empathetically • Process customer interactions in accordance with service standards, SLAs, and quality requirements • Handle complaints and escalations in accordance with internal processes and guidelines • Assist with inquiries related to accounts, orders, payments, technical issues, and general service requests • Maintain complete and up-to-date customer information in CRM and ticketing systems • Identify recurring issues and communicate suggestions for improvement • Comply with data protection, security, and confidentiality requirements • Achieve individual and team targets for productivity, quality, and customer satisfaction • Participate in ongoing training on products, processes, and systems • Meet or exceed agreed KPIs and quality standards • Complete training on time and implement feedback • Support the team in achieving service and quality objectives

🎯 Requirements

• Reside in Turkey • C2-level German proficiency, both written and spoken • Good command of English for training and internal communication • At least 2 years of customer service experience preferred, ideally in a remote/virtual role • Experience supporting customers via email, chat, and telephone • Proficiency with digital tools; experience with CRM or contact center systems is preferred • Good knowledge of MS Office and/or Google Workspace • Structured, reliable, and self-motivated work style • Strong customer focus and communication skills • Proactive and solution-oriented mindset • High attention to detail • Willingness to work according to clearly defined KPIs and quality standards • Flexibility and adaptability in a dynamic work environment • Suitable home office setup with a personal laptop or computer, second monitor, headset, stable internet connection, quiet workspace, and reliable power supply or backup solution • Willingness to work fixed evening and weekend shifts

🏖️ Benefits

• Part-time position, 20–24 hours per week • Fully remote work from your own home office • Bring Your Own Device (BYOD) • Opportunity to work additional hours temporarily, depending on business needs • Ongoing training on products, processes, and systems • International, multilingual team • Opportunities for continuous professional development