Customer Migration Manager

Job not on LinkedIn

🔥 9 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newton Vision Co.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

Consulting • Artificial Intelligence • Enterprise

Newton Vision Co. is a nearshore software delivery and consulting firm that uses AI-enhanced processes to accelerate enterprise software delivery, reduce cost, and ensure governance. They operate a nearshore Center of Excellence anchored in Bogotá combined with a U. S. -based strategic team, and deliver outcome-focused engagements using proprietary frameworks such as FutureX™ (an AI-Enhanced Process Development Cycle) and Baseline Insights™. AI is embedded across requirements, documentation, QA, release, and governance; services emphasize platform modernization, process improvement, controlled migrations, and establishing COEs to scale AI and delivery practices with human accountability and stage-gated approvals.

📋 Description

• Support customer inquiries and product evaluation to support successful recontracting to PipeFlo Connect • Become familiar with functionality, key features, and value proposition of the new functionality to accurately position PipeFlo Connect compared to the current version • Support technical evaluation and coordinate with Sales Engineering to facilitate technical demonstrations • Price and quote customer subscriptions for PipeFlo Connect • Process migration opportunities within SFDC, accurately executing needed steps and securing customer contract commitments • Work cross functionally with Sales, CS, and Product to support growth and long-term retention • Manage customer migration to the new platform • Facilitate successful customer onboarding to PipeFlo Connect • Conduct target outreach cadences to support onboarding; manage follow-ups via email and phone and track activities and outcomes in SFDC • Facilitate a warm handoff to the Training Team for training on the new product version • Gather feedback on product adoption and provide the voice of the customer internally to support process improvement • Identify add-on services, products, and subscription changes, partnering internally to address customer needs • Manage at-risk situations and collaborate with internal teams to support customer requests, issues, and feedback

🎯 Requirements

• Strong English verbal and written communication skills are mandatory • 3+ years of experience in Customer Success or Account Management roles • 1+ years of Software experience converting commercial models or supporting upsells to new product versions • Experience managing new sales, renewal, and/or negotiation conversations • Experience with migrating existing customers to a new product or platform • Highly organized • Passion for delivering an excellent customer experience • Professional presence with ability to listen to, understand and present to customers via email and phone • Proactive problem solver with experience developing creative solutions for customers and the business • Experience with Microsoft suite and Salesforce • Bachelor's degree preferred

🏖️ Benefits

• Remote work • Full-time employment