Order to Cash Manager

🕒 September 11

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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O-I

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🍽️ Food & Beverage

📦 Logistics

🏭 Manufacturing

💰 Grant on 2021-10

Food & Beverage • Logistics • Manufacturing

O-I is a leader in glass packaging, known for its innovation and commitment to sustainability. The company specializes in transforming how food and beverages are stored by providing sustainable and iconic glass packaging solutions. O-I also focuses on advancing glass recycling technologies and nurturing diversity, equity, and inclusion within its operations. With a history rooted in significant innovations in glass-making technology, O-I strives to create a sustainable future by integrating sustainability into every aspect of its operations. The company collaborates with brands to design glass packaging that enhances consumer experiences and achieves sustainable outcomes.

📋 Description

• Set the strategy, govern, and continuously improve the end-to-end Order to Cash process • Lead transformation through standardization, simplification, and automation • Ensure operational excellence, cost efficiency, and process compliance • Lead cross-functional governance with Commercial Leaders and align priorities • Resolve process issues and limit customizations while managing risk and compliance • Define the long-term Order to Cash vision and align it with enterprise goals • Develop and maintain a global transformation roadmap focused on digital enablement, standardization, and innovation • Establish and monitor KPIs for end-to-end performance • Own global Order to Cash policies and controls • Provide actionable insights through reporting, analytics, and governance • Lead global continuous-improvement initiatives and benchmark performance • Oversee third-party managed service providers across Customer Service Operations, Credit, Cash, and Collections • Manage SLAs, KPIs, and governance for service-provider performance • Collaborate with Treasury to improve cash performance, cash flow, and DSO • Optimize CRM capabilities and integration across CRM, ERP, workflow automation, and telephony platforms • Lead improvements in banking connectivity and cash application automation • Set and achieve annual productivity targets • Implement automation and digital solutions • Lead and develop a global team of process experts and change agents • Provide strategic oversight of external service partnerships • Build organizational capability through mentoring, training, and career development • Lead change management and adoption of new processes and technologies • Oversee process design efforts and provide project leadership and support • Set individual development goals and stay current with industry, regulatory, and technology trends • Report to the VP, Global Business Service • Directly manage 4 subject matter process expert reports and support a 70-member Managed Services team

🎯 Requirements

• Bachelor’s degree or above in business or related field • Senior process expert with strong business acumen and ability to lead through influence • 7+ years of experience working in a GBS/multi-functional shared services environment • Experience across areas including Master Data Management, Opportunity to Cash, Commercial Support, or Record to Report • Experience partnering with Commercial, Country Group Leadership, Finance, Treasury, IT, Procurement, HR, Audit, and external Managed Service Providers • Experience working with global processes and systems • Dynamic leadership abilities to adapt quickly and lead through change • Experience in Global Opportunity to Cash processes leading internal and external GBS teams highly desired • Excellent financial acumen and understanding of the P&L and working capital • Experience implementing global processes and using SAP, C4C CRM, credit management solutions, and customer service telephony platforms • Working knowledge of SOX and internal controls, including policies and procedures • Experience with RPA, AI, Machine Learning, and business query and analytics tools highly desired • Ability to identify and drive transformation through direct and indirect influence • Demonstrated leadership and change management skills for new system implementations • Ability to lead global process development while ensuring local compliance • Ability to lead process design and subject matter experts as well as Managed Services teams • Strong communication, change management, and influence skills • Excellent analytical abilities • Resume must be submitted in English

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodation available for applicants with medical conditions or disabilities • Confidential handling of applicant information according to EEO guidelines • Remote work availability