Junior Systems Support Analyst

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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• Open for 1 day.
• Jobs at this company usually fill in 32 days.
• No salary listed.

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NEXDOM healthtech

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

NEXDOM healthtech is a Brazilian health technology company that provides software and services to transform the management of health plans and operator operations, with a strong specialization in the Sistema Unimed ecosystem. Their solutions include health-plan administration, authorization and attendance workflows, SUS reimbursement processing, beneficiary and corporate portals, relationship and ombudsman management, business intelligence (DataHealth), negative letter handling, online health declarations, and a configurable business rules engine for fraud control and cost management. NEXDOM offers implementation and integration services aligned with ANS and Unimed Brasil regulations, positions itself as a market leader for Unimed customers, and focuses on agile, low-risk deployments and scalable, usage-based pricing.

📋 Description

• Provide support in identifying and resolving incidents and/or problems in NEXDOM systems, with a focus on accounting routines and system integrations • Answer questions about system functionalities • Suggest improvements to workflows and processes based on support interactions • Maintain active communication during support interactions via chat, email, phone, and other channels • Reclassify ticket severity and type, ensuring the correct support workflow • Fully document ticket progress and resolution, enabling the requester to track updates • Work based on incident evidence, pursuing accurate and effective resolution • Contribute to maintaining the research library and knowledge management resources • Follow and propose improvements to internal workflows and guidelines • Share knowledge with the team and maintain a collaborative relationship with colleagues • Provide support with respect, professionalism, and empathy, aiming to deliver a positive experience • Demonstrate active, empathetic, and objective listening, with a focus on problem resolution • Perform other related activities as requested by management • Work under close and continuous guidance and supervision • Keep up to date with departmental procedures, training, and certifications • Ensure tickets are handled within the agreed SLA • Work with resolution teams on joint investigations and solutions • Study and analyze requests, escalating them when necessary

🎯 Requirements

• Currently pursuing a bachelor's degree in Information Systems, Computer Science, Computer Engineering, Accounting, or a related field • At least 1 year of experience providing systems support, technical support, or working in a related area • Practical knowledge of system integrations, including analysis of logs and integration errors, API consumption and data transmission, XML/JSON structures, or file exchange • Solid knowledge of accounting routines, including chart of accounts, journal entries, account reconciliation, and financial closing • Analytical mindset for root-cause investigation and evidence-based work • Strong written and verbal communication skills, with a focus on clarity and problem resolution • Knowledge of the Pirâmide ERP, particularly its accounting and finance modules and integrations, is a plus • Knowledge of NEXDOM systems and familiarity with health insurance operator processes are a plus • Basic database knowledge, including SQL queries, and experience with API testing tools such as Postman are a plus • Experience with support/request management platforms such as Zoho Desk and Jira, as well as agile methodologies, is a plus

🏖️ Benefits

• Health insurance for you and your dependents (no monthly premium) • Dental insurance for you and your dependents (no monthly premium) • Meal or food allowance • TotalPass membership • Emotional wellness program for you and your dependents • Life insurance • Birthday month day off • Educational assistance • Home office allowance • Transportation allowance • Parking assistance • Flexible hybrid or remote work • Relaxed and welcoming work environment • Culture focused on Innovation, Excellence, Commitment, and Teamwork • Company experiencing significant growth

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