Junior Support Analyst

🔥 44 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 25 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• Handle and record requests from users registered in the ticket management system • Categorize and prioritize tickets according to the rules and procedures defined by the client • Guide users when a request falls outside the contracted scope, directing them to the appropriate support channel • Provide support and resolve tickets by phone and/or using remote access tools • Answer questions related to IT infrastructure and the use of available resources • Resolve incidents involving unauthorized access, viruses, and software reinstallation • Log and route tickets related to hardware, software, infrastructure, service requests, on-site support, and data recovery • Resolve tickets eligible for FCR (First Call Resolution), seeking to resolve them during the first contact • Identify and record critical incidents, opening tickets and appropriately escalating them to the responsible teams • Keep support records up to date, documenting actions taken and any required follow-up

🎯 Requirements

• Currently pursuing or have completed a higher education degree, preferably in Information Technology, Information Systems, Computer Science, or related fields • Basic knowledge of IT technical support • Familiarity with hardware, software, operating systems, and IT infrastructure • Knowledge of user support and ticket management tools • Familiarity with remote access tools

🏖️ Benefits

• Meal or food allowance • Discounts on courses, universities, and language institutions • Stefanini Academy — a platform offering free, up-to-date online courses with certificates • Mentoring • Benefits club offering discounts on consultations and medical tests • Medical insurance • Dental insurance • Benefits and discount club for leading establishments • Travel club • Pet care partnership

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume