AI Forward Deployed Engineer

🕒 March 18

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels. • Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities. • Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization. • Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic. • Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems. • Develop APIs, services, and orchestration layers enabling agents to perform real business transactions. • Ensure secure, scalable, and reliable integrations across customer environments. • Collaborate with customers to understand operational challenges and identify opportunities for AI-driven automation. • Act as a trusted technical advisor to both business and technology stakeholders.

🎯 Requirements

• AI & Agent Systems • Large Language Models • Prompt engineering • Agent orchestration frameworks • Retrieval-augmented knowledge systems • Conversational AI architecture • Full Stack Development • Backend services and APIs • Web and conversational interfaces • Integration layers • Data pipelines • Enterprise Integrations • REST APIs and microservices • CRM and business system integrations • Knowledge systems and data stores • Identity and access management

🏖️ Benefits

• Join an ever-growing, market disrupting, global company • Fast-paced, collaborative, and creative environment • Internal career opportunities across multiple roles, disciplines, domains, and locations