Technical Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱40k - ₱50k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NightOwl Consulting Philippines Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

NightOwl Consulting Philippines Inc. is a BPO and staff-augmentation firm specializing in mortgage operations support. The company provides offshore teams and trained mortgage professionals in the Philippines who work US business hours to support lenders, brokers, branches, and independent mortgage banks across roles such as loan officer support, underwriting assistance, disclosure and closing support, compliance, licensing, and administrative functions. NightOwl emphasizes seamless integration with clients' processes, transparent cost-plus pricing, and long-term partnerships to scale mortgage operations and reduce costs.

📋 Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner • Diagnose and troubleshoot technical issues reported by customers • Provide clear, step-by-step instructions to customers to resolve software-related issues • Escalate complex technical problems to the appropriate internal teams and follow up to ensure resolution • Document customer interactions and technical issues in the support ticketing system • Assist customers with onboarding and training on software products • Collaborate with the product development team to communicate customer feedback and potential improvements • Maintain up-to-date knowledge of software products and services • Contribute to support documentation, FAQs, and knowledge base articles

🎯 Requirements

• Strong technical aptitude and the ability to quickly learn and understand software products • Experience in a customer service role, preferably in a B2B SaaS or Fintech environment • Exceptional problem-solving skills and attention to detail • Excellent verbal and written communication skills • Ability to work independently and as part of a team • Strong organizational skills and the ability to manage multiple tasks simultaneously • Proficiency in using customer support software and tools (e.g., HubSpot) • Bachelor’s degree in a related field or equivalent work experience

🏖️ Benefits

• Above market salary • HMO on Day 1 for principal and two dependents • Government-mandated benefits • Performance-based Incentives • Quarterly Company Events • 1,000 PHP De Minimis • Equipment and software provided