Support Engineer, L1

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DysrupIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes.

📋 Description

• Provide Level 1 support for Microsoft technologies and end-user issues • Monitor, log, and resolve incidents and service requests through the ticketing system • Perform initial diagnosis, troubleshooting, and resolution of common technical issues • Escalate complex or unresolved issues to L2/L3 support teams with proper documentation • Support users across Microsoft platforms while minimizing disruption to business operations • Participate in rotational on-call weekend support approximately once per month • Follow incident, change, and service management processes and SLAs • Maintain accurate documentation of issues, resolutions, and standard procedures • Communicate clearly with users regarding issue status and resolution progress • Assist in basic system monitoring and health checks

🎯 Requirements

• 2–4 years of experience in IT Support or Service Desk roles • Hands-on experience supporting Windows OS (Windows 10/11) • Hands-on experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) • Experience with M365 Active Directory/Exchange Admin, including user account management, password resets, group policies, and license assignment • Familiarity with ITSM tools such as ServiceNow, Jira, or similar ticketing systems • Basic understanding of networking concepts, including LAN/WAN, DNS, and VPN • Experience working in a structured support environment with SLAs • Strong communication and customer service skills • Ability to work independently and prioritize tasks effectively • Willingness to work on a rotational on-call schedule • Problem-solving mindset with attention to detail • Ability to work in a fast-paced support environment

🏖️ Benefits

• Rotational on-call weekend support approximately once per month