Technical Support Representative – Multi-Channel, Healthcare

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Provide advanced technical support to customers experiencing technical issues with products or services • Identify and troubleshoot advanced technical problems and provide timely, effective solutions • Communicate technical solutions clearly and concisely to non-technical customers • Escalate complex issues to higher-level team members as necessary • Document customer interactions and technical issues in a CRM system • Provide feedback on product improvements and enhancements based on customer feedback and technical issues • Participate in training programs and continuous learning modules • Collaborate with other departments to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues • Adhere to company policies and procedures and meet or exceed KPI performance targets • Handle customer inquiries across email, tickets, phone, and web portals • Provide remote IT and end-user support for desktops, laptops, mobile devices, printers, peripherals, and telephony • Install and configure computer hardware, operating systems, and applications • Administer user accounts for Active Directory, Office 365, Zoom, and Absorb, including new accounts, security, and related tasks • Diagnose advanced technical problems, execute timely solutions, and accurately log customer interactions in CRM systems

🎯 Requirements

• A minimum of 2 years of experience in technical support, preferably in a call center environment • At least 6 months of experience and knowledge of healthcare environments and workflows (non-negotiable) • Advanced technical troubleshooting knowledge in hardware, software, and/or systems • Proficiency in using computer applications and software • Experience using a CRM preferred • Strong verbal and written communication skills • Ability to explain technical solutions clearly to non-technical customers • Work setup: PH - Remote • Bring Your Own Device (BYOD)

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO activated starting on your very first day • Free Dependent Coverage: Includes one (1) dependent covered upon regularization and a second dependent added after one year of service • Paid Time Off & Birthday Leave