Technical Support Engineer II

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $10 - $12 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems • Serve as a trusted technical expert and primary client contact • Manage ticket queues, prioritize effectively, and handle warm transfer escalations • Create and refine knowledge-base documentation • Liaise between clients and vendors to drive incident resolution • Participate in weekly meetings and team-led trainings • Uphold accountability, proactive service, and excellent customer support

🎯 Requirements

• Hands-on expertise troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies • Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP • Knowledge of advanced networking principles • Ability to troubleshoot firewalls, switches, and Wi-Fi • Excellent customer service skills and ability to build trust and defuse tough situations • Experience creating internal documentation • Experience with Remote Access Solutions such as Remote Desktop and RemoteApps • Eagerness to learn and collaborative spirit

🏖️ Benefits

• Access to world-class tools and useful documentation • Team-led training and professional growth opportunities • Exposure to cutting-edge technology • Support for your professional journey • Culture where employee voices and ideas shape processes