L2/L3 Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Treant

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🏥 Healthcare

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Treant is a healthcare organization that provides comprehensive medical services across various stages of life, from prenatal care to end-of-life support. Operating 21 locations in Drenthe and Southeast Groningen, Treant focuses on patient-centered care, offering treatments, nursing, and rehabilitation services alongside specialized elderly care facilities. Their mission is to deliver care from the heart, ensuring accessible healthcare tailored to community needs.

📋 Description

• Respond promptly to user inquiries and provide advanced technical support via phone, email, or remote support • Diagnose and resolve hardware and software issues involving desktops, laptops, printers, peripherals, and mobile devices • Use remote monitoring and management tools and diagnostic utilities to resolve support requests • Troubleshoot spam filters, Office 365, Microsoft Exchange, and related email solutions • Troubleshoot and resolve firewall, router, and network-related issues • Administer servers using Active Directory, File & Print services, DNS, and DHCP • Escalate incidents to appropriate teams or vendors • Set up and deploy new PCs and printers • Create new users and maintain Active Directory information • Install, configure, and troubleshoot operating systems, software applications, and user accounts • Assist with procurement, installation, and inventory management of IT equipment • Document technical procedures, configurations, and troubleshooting steps • Provide customer-focused verbal and written IT support • Participate in an on-call rotation outside regular business hours • Prioritize incidents and service requests according to defined processes and SLAs • Train and guide users on effective and secure use of IT resources • Stay informed about emerging technologies and industry trends • Perform other duties as assigned

🎯 Requirements

• Associate degree or higher in Information Technology, Computer Science, or a related field, or equivalent work experience • Minimum 5 years of experience as an IT Support Technician or similar role • MSP Experience preferred • Understanding of computer hardware, software, and networking principles • Proficiency in troubleshooting technical issues and providing timely solutions • Familiarity with Windows and Mac operating systems, Microsoft Office Suite, and other common software applications • Familiarity with virtualization, Hyper-V, and VMware • Knowledge of network protocols, TCP/IP, DNS, DHCP, and VPN • Experience with Active Directory, Office 365, Azure AD, and user account management • Strong communication skills, with the ability to interact professionally with users from different client locations • Excellent problem-solving skills and attention to detail • Ability to work independently and prioritize tasks effectively in a fast-paced environment • Strong organizational and time management skills • Preferred relevant IT certifications such as CompTIA A+, CompTIA Network+, and CompTIA Security+

🏖️ Benefits

• Opportunities for growth and advancement • HMO- Maxicare