Member Success Manager

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $80k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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National Safety Council

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1913

🤝 Non-profit

📚 Education

📋 Compliance

💰 Grant on 2021-11

Non-profit • Education • Compliance

National Safety Council is a leading nonprofit organization dedicated to promoting safety and preventing injuries and deaths in the United States. The council offers a comprehensive range of safety training programs and resources, including first aid, driver safety, workplace safety, and advanced safety certification. It also provides consulting, safety assessments, publications, and white papers focused on various safety topics. NSC is involved in campaigns such as Distracted Driving Awareness Month, and it hosts events and conferences to enhance safety knowledge and practices nationwide. Its offerings extend to specialized programs for businesses, employees, and families, and it is committed to fostering a culture of safety through research, education, and advocacy.

📋 Description

• Serve as the primary point of contact for assigned members, building trusted, long-term relationships • Maintain regular, proactive outreach to understand member goals, needs, and challenges • Act as a member advocate internally, ensuring feedback and insights are shared and addressed. • Develop and execute tailored engagement plans to increase member participation and satisfaction • Facilitate meaningful touchpoints, including meetings, check-ins, and participation in programs and events • Identify opportunities to strengthen member connection and maximize value • Support onboarding processes to ensure new members successfully integrate and engage • Monitor member engagement levels, identifying risks and addressing concerns early • Support renewal readiness by reinforcing value and addressing barriers to continued participation • Partner closely with the Networks team to ensure alignment between member needs and programming, communications, and services • Gather and analyze member feedback through annual survey and regular customer connect calls to identify trends, opportunities, and improvement areas • Address member questions and concerns in a timely, solutions-oriented manner

🎯 Requirements

• Bachelor's degree in business management, project management, or similar and at least 4 years of relevant experience in program/project management with responsibilities spanning multiple projects simultaneously. • In lieu of education, at least 6 years of relevant experience. • Strong relationship-building and interpersonal skills • Excellent communication and listening abilities • Ability to analyze engagement data and translate insights into action • Highly organized, proactive, and member-focused • Experience in member services, account management, or community engagement (non-sales focused) • Experience working with the executive-level contacts is strongly preferred • Experience or exposure to occupational safety and health roles is strongly preferred • Works independently with moderate-to-minimal guidance.

🏖️ Benefits

• At least 20 PTO days accrued 1st year and 11 paid holidays • Flexible work arrangements • Comprehensive medical, dental, vision, and life insurance plans • Flex spending accounts for medical and dependent care • 403(b) & Roth 403(b) with employer match up to 6% • Reimbursable training • Dress for your day