Customer Success Analyst, Customer Service

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🔥 0 minutes ago

🗣️🇧🇷🇵🇹 Portuguese Required

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Logo of NSO Marketing

NSO Marketing

11 - 50 employees

Founded 2021

⚖️ Legal

💼 Consulting

📣 Marketing

Legal • Consulting • Marketing

NSO Marketing is a Brazilian digital marketing agency focused on lead generation and paid advertising for lawyers and law firms. They specialize in Google Ads and Facebook Ads management, social media positioning, brand creation, and building high-conversion landing pages and institutional websites, leveraging deep legal-market knowledge and compliance with OAB advertising rules. The agency emphasizes measurable ROI and reports having served 300+ law firms across 22 legal niches in 2022, with client testimonials highlighting significant revenue growth.

📋 Description

• Manage a portfolio of clients; • Conduct onboarding and follow-up meetings; • Prepare meeting minutes and record information in the CRM; • Monitor success and satisfaction metrics; • Identify churn risks and implement retention strategies; • Act as a liaison between the client and internal teams (Traffic, Copy, and Design); • Ensure adherence to internal processes and deadlines; • Develop a consultative relationship with clients.

🎯 Requirements

• Excellent verbal and written communication • Organized and able to manage priorities • Strong problem-solving skills • Consultative mindset and customer-focused • Experience in Customer Success, Customer Service, or Client Relations • Familiarity with CRM systems.

🏖️ Benefits

• Bonus

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