RD Station
1001 - 5000 employees
Founded 2011
📣 Marketing
💼 Consulting
📦 Logistics
Marketing • Consulting • Logistics
RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.
Support Coordinator – Customer Success
🔥 1 minute ago
🗣️🇧🇷🇵🇹 Portuguese Required
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RD Station
1001 - 5000 employees
Founded 2011
📣 Marketing
💼 Consulting
📦 Logistics
Marketing • Consulting • Logistics
RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.
📋 Description
• You will be responsible for leading the N1 Support team, ensuring high performance and quality in multichannel support. • Monitor operational metrics, develop team members, and act tactically to ensure excellence in the customer experience.
🎯 Requirements
• Experience in leading and managing customer support operations, with a focus on goals and KPIs. • Data-driven mindset for analysis and strategic decision-making. • Sense of urgency, agility, and proactivity to manage crises and unexpected situations. • Ability to structure processes and document workflows. • Empathetic, coaching-oriented communication, with a passion for developing and engaging teams.
🏖️ Benefits
• Holistic well-being: We take care of the people who drive progress, promoting self-care. • Plurality and belonging: We actively promote inclusion and a sense of belonging.
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