Analista de Negócios Sênior – Prev Cap

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Nuclea

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2016

THE SUSTAINABLE FASHION BRAND

📋 Description

• Act as the functional product lead, ensuring its evolution, maintenance and alignment with market and customer needs. • Deeply understand customer journeys, identifying opportunities for improvement, simplification and value creation. • Conduct analyses of operational problems, incidents, improvement opportunities and regulatory requirements, proposing viable and scalable solutions. • Manage and prioritize backlog of enhancements, fixes and evolutions, considering client impact, implementation effort and strategic objectives. • Translate business needs into clear requirements for technology teams and internal partners. • Participate in agile ceremonies and support monitoring of squad deliveries. • Define acceptance criteria, validate deliveries and ensure solutions meet the originally proposed objectives. • Continuously monitor adoption, usage, quality, operational efficiency, availability and customer experience metrics. • Track product KPIs and OKRs, proposing corrective and evolutionary actions whenever necessary. • Produce executive analyses, support materials, result presentations and communications for clients and internal stakeholders. • Work closely with Operations, Customer Service, Commercial, Legal, Compliance, Risk and Technology areas to ensure alignment and efficiency in product management. • Conduct impact analyses for regulatory, operational and technological changes. • Support implementation processes, customer onboarding and change management. • Collect customer feedback and turn learnings into product evolution initiatives. • Contribute to building FAQs, manuals, trainings and support materials. • Ensure product decisions are data-driven, evidence-based and focused on delivering customer value.

🎯 Requirements

• Bachelor's degree. • Experience in product management, continuous improvement or overseeing initiatives focused on customer experience. • Experience using feedback, usage data and experience metrics to support decisions and propose product evolutions. • Ability to monitor performance indicators, using metrics to analyze results, identify opportunities and prioritize actions. • Experience interacting with customers, internal areas and stakeholders at different levels and contexts. • Knowledge of operational process analysis, identifying bottlenecks and proposing improvements. • Ability to participate in technical discussions with the squad, understanding dependencies, impacts, risks and constraints of initiatives. • Ability to make autonomous decisions with critical judgment and agility, considering data, business context and impacts on customers and the organization. • Problem-solving profile, with ability to mobilize the squad to find solutions, remove blockers and advance initiatives.

🏖️ Benefits

• Health and dental insurance • Meal Allowance - Ticket • Life Insurance • Home Office Allowance • Profit Sharing (PLR) • Private Pension • Childcare Assistance • WellHub and Totalpass