Customer Success Manager

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OAG

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1929

OAG is a leading data platform for the global travel industry offering an industry-first single source for supply, demand, and pricing data. We empower the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience.

📋 Description

• Own customer success planning and execution across a portfolio of high value airline pricing accounts, connecting OAG solutions to each customer’s specific business KPIs • Drive consumption growth targets within your portfolio, proactively identifying expansion opportunities across products, use cases, and user adoption • Lead quarterly business reviews with executive stakeholders, presenting data driven insights and demonstrating clear ROI from their OAG investment • Maximise product adoption through strategic onboarding, training, and enablement programmes that reduce time to value • Monitor usage patterns and engagement metrics to identify optimisation opportunities and surface risks early • Build customer champions who actively advocate for OAG through references, case studies, and industry speaking opportunities • Capture and synthesise customer feedback and competitive intelligence to inform product roadmap priorities • Work cross functionally with Product, Sales, and Operations to solve complex customer challenges and deliver integrated solutions

🎯 Requirements

• Substantial experience in customer success, account management, or strategic consulting within B2B SaaS or data and analytics companies • Demonstrated track record of driving consumption growth, product adoption, and measurable customer outcomes • Strong analytical skills, comfortable working with customer data, usage analytics, and business intelligence to identify trends and expansion opportunities • Exceptional communication and presentation skills, with the ability to engage C-level executives and influence cross-functional stakeholders • Deep understanding of value realisation frameworks, customer health scoring, and data-driven success planning • Experience managing high-value customer relationships including success plans, executive business reviews, and customer advocacy programmes • Commercially aware with a natural curiosity, bias toward action, and comfort working with ambiguity • Experience with customer success platforms such as Planhat, Gainsight, ChurnZero, or similar (if you have the following that would be great) • Proficiency with Salesforce or other CRM systems and business intelligence tools • Understanding of SaaS metrics including consumption-based revenue models, net revenue retention, and expansion metrics • Familiarity with aviation data platforms, fare shopping tools, or airline revenue management systems

🏖️ Benefits

• Medical Insurance • Personal Accident Insurance • Dental • Term Life Insurance • Company bonus scheme • 18 days holiday • Volunteering days • Additional day off during your birthday month • Inclusive family benefits