B2B Customer & Sales Manager

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ofinto

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

ofinto is a Swiss company specializing in ergonomic office furniture. They offer a diverse range of products including desks, chairs, and accessories designed to enhance comfort and efficiency in the workplace. With a focus on sustainability, quality, and direct sales, ofinto aims to provide premium ergonomic solutions at competitive prices, ensuring customer satisfaction through excellent service and robust guarantees.

📋 Description

• Managing B2B customers: preparing quotes, contract management, and order processing • Coordinating with internal stakeholders for international B2B customers • Proactively nurturing relationships and identifying development and upselling opportunities • Supporting customer service during the onboarding period • Handling B2C customer inquiries and complaints via email, chat, and phone • Collaborating on customer success initiatives and stories in cooperation with marketing • Acting as deputy and taking on team responsibilities • Acting as an interface between B2B customers, the team, and company management • Contributing to the development of the B2B business and the optimization of internal processes

🎯 Requirements

• Experience in B2B sales, inside sales, or customer service • Ideally, experience in the office furniture industry or e-commerce • Strong communication skills • Strong negotiation skills • Ability to stay organized and maintain oversight of complex quotations/offers • Efficient working style and ability to handle pressure • Precise and organized work approach • High digital affinity • Knowledge of French is a significant advantage

🏖️ Benefits

• Competitive salary • Up to 28 days of vacation • Flexible working hours • Attractive allowances for your home office setup • Fully remote • Responsibility from day one • Growth opportunities • Motivated, supportive team with genuine collaboration on an equal footing • Diverse opportunities for personal and professional development