People Operations Manager

Job not on LinkedIn

July 13

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $70k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👥 People Operations

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Okendo

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eCommerce • Marketing • SaaS

Okendo is a comprehensive customer marketing platform designed to build stronger, more profitable customer relationships for e-commerce businesses. The platform integrates various products such as reviews, quizzes, referrals, loyalty programs, and surveys to enhance customer trust, match shoppers with desired products, and improve customer engagement. Okendo's offerings include multiple integrations with platforms like Google, Meta Pixel, and Klaviyo, and are specifically tailored to enhance customer experiences and drive revenue growth. As a tool to leverage customer opinions and loyalty, Okendo empowers businesses to grow their online presence by optimizing conversions and increasing customer lifetime value.

11 - 50 employees

Founded 2018

🛍️ eCommerce

☁️ SaaS

💰 $26M Series A on 2022-07

📋 Description

• We believe happy customers make the best marketers. • That’s why we built Okendo – the customer marketing platform that creates stronger connections between consumers and the brands they love. • Using Okendo, Shopify brands can grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value. • Our unified platform and unique suite of products for Reviews, Referrals, Quizzes, Loyalty, and Surveys is trusted by 16,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.

🎯 Requirements

• You are based in Miami. • 4-7 Years of experience in People Operations / Human Resources with a primary focus on at least one of the following: payroll, benefits, compliance, onboarding/offboarding. • Experience managing or supporting cross-functional projects with clear timelines and deliverables. • Familiarity with our tech stack: Rippling, Guideline, Google/GSuite, Apple Business, Lever, Notion, Asana. • Feel free to show off your certifications: Bachelor's degree, Masters, SHRM, etc... • You have an eye for detail and ideally an eye for design. • You love process and documentation. Notion boards are your thing. • You are a locked safe. You can handle sensitive information with complete confidentiality at all times and without error.

🏖️ Benefits

• Serve as a key contact for benefit-related questions and enrollment support. • Collaborate with Finance to provide accurate monthly payroll data. • Lead open enrollment, vendor communication, and benefits documentation. • Support engagement initiatives, including virtual events, recognition programs, and feedback loops. • Serve as a culture champion—ensuring Okendo’s values are reflected in policies, processes, and communications. • Be a trusted point of contact for employee questions around HR policies and programs. • Document your onboarding process and work with the CoS to introduce a best-in-class onboarding process for future hires. • Work with leadership to establish a project roadmap for your first quarter and develop a breakdown plan to meet major milestones so we can deliver on time. • Learn and document the payroll process and understand any nuances involved. • Learn and document company benefits information to prepare for open enrollment. • Build strong relationships with partners across the company.