Okendo
11 - 50 employees
Founded 2018
🛍️ eCommerce
☁️ SaaS
💰 $26M Series A on 2022-07
eCommerce • Marketing • SaaS
Okendo is a comprehensive customer marketing platform designed to build stronger, more profitable customer relationships for e-commerce businesses. The platform integrates various products such as reviews, quizzes, referrals, loyalty programs, and surveys to enhance customer trust, match shoppers with desired products, and improve customer engagement. Okendo's offerings include multiple integrations with platforms like Google, Meta Pixel, and Klaviyo, and are specifically tailored to enhance customer experiences and drive revenue growth. As a tool to leverage customer opinions and loyalty, Okendo empowers businesses to grow their online presence by optimizing conversions and increasing customer lifetime value.
Technical Support Specialist
🕒 April 1
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Okendo
11 - 50 employees
Founded 2018
🛍️ eCommerce
☁️ SaaS
💰 $26M Series A on 2022-07
eCommerce • Marketing • SaaS
Okendo is a comprehensive customer marketing platform designed to build stronger, more profitable customer relationships for e-commerce businesses. The platform integrates various products such as reviews, quizzes, referrals, loyalty programs, and surveys to enhance customer trust, match shoppers with desired products, and improve customer engagement. Okendo's offerings include multiple integrations with platforms like Google, Meta Pixel, and Klaviyo, and are specifically tailored to enhance customer experiences and drive revenue growth. As a tool to leverage customer opinions and loyalty, Okendo empowers businesses to grow their online presence by optimizing conversions and increasing customer lifetime value.
📋 Description
• Provide responsive and effective chat and email support to merchants • Complete onboarding tasks for merchants using front-end technologies • Install Okendo widgets and perform feature setup steps • Maintain a high standard of work quality • Collaborate with development team to communicate customer feedback
🎯 Requirements
• 3+ years of experience in a customer facing support role with a technical specialization • Experience writing code using HTML, CSS, and JavaScript • Clear and concise written and verbal communication skills • Confident troubleshooting, debugging and problem-solving • Familiarity with SaaS and experience with Hubspot or similar CRM
🏖️ Benefits
• Work with a high-growth startup • Opportunity to create a top-notch Customer Success function • Engage in cross-functional projects • Technical support resources
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