VIP Relationship Manager

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OKX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

🌐 Web 3

💳 Fintech

Crypto • Web 3 • Fintech

OKX is a cryptocurrency exchange offering a comprehensive suite of trading solutions for both retail and institutional investors. The platform facilitates buying, selling, and trading of various cryptocurrencies with low fees, powerful tools like trading bots, and deep liquidity markets. OKX provides services such as quick crypto conversion, a liquid marketplace, and managed trading. It serves institutional traders with an advanced API connectivity, historical market data, and a robust OTC liquidity network. The company aims to ease the crypto trading and buying process, even integrating with Web3 technologies and offering educational resources for new users.

📋 Description

• Drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients. • Formulate a revenue strategy and optimization plan based on OKX's European product offerings. • Collaborate closely with the product team to gather client feedback, identify optimization opportunities, and enhance relevant product features. • Manage relationships with HNWIs and key clients in Europe, ensuring positive customer experiences through proactive account management. • Oversee legal and compliance aspects, including regulatory adherence, client KYC/AML processes, and reporting. • Serve as a brand ambassador, educating customers on OKX's full value proposition, while escalating feedback to improve platform compliance and user experience.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto). • Fluency in English and Polish, with additional CEE languages (e.g., Russian, Ukrainian) considered a strong plus for regional client engagement. • 5+ years of proven experience in VIP business development and account management within crypto, fintech, trading, or wealth management, ideally in Poland or CEE. • Track record of driving trading volume, AUM growth, and high-value client onboarding/retention in competitive markets like spot, margin, or derivatives trading. • Strong analytical skills to interpret market data, user behavior metrics, and performance dashboards for revenue optimization and product feedback loops. • Deep familiarity with crypto products (e.g., perpetuals, staking, Earn, fiat integrations) and trading platforms. • Exceptional communication, negotiation, and relationship-building abilities, with experience managing VIPs such as HNWI, family offices, prop trading desks. • Goal-oriented mindset with a history of exceeding KPIs in user acquisition, retention, and revenue targets through data-driven strategies. • In-depth understanding of MiCA, MFSA, AML/KYC, EDD, and CEE financial regulations, including cross-border licensing and risk management. • Proven ability to collaborate with legal, product, and ops teams to mitigate compliance risks while enhancing client experiences.

🏖️ Benefits

• Health insurance • Paid time off • Flexible working arrangements • Professional development opportunities