Junior Implementation Analyst, Planning

Job not on LinkedIn

🔥 5 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Make initial contact with newly acquired customers, ensuring the first training session is scheduled. • Coordinate onboarding meetings, ensuring accuracy and a positive customer experience. • Validate customer data and information before training sessions. • Send welcome communications and initial guidance. • Follow up with customers who have not logged in for the first time or did not attend their scheduled session. • Assist customers and internal teams via WhatsApp, Intercom, Slack, and email. • Work alongside the Implementation team, providing operational support for administrative routines. • Perform administrative back-office tasks, including supporting weekly billing, opening opportunities, and recording purchases of additional consulting hours. • Assist with updating and collecting operational data for team capacity and volume reports. • Keep information up to date in internal systems and tools. • Manage consultants’ calendars, send initial communications, and perform back-office routines; this role does not involve conducting technical training or customer setup meetings.

🎯 Requirements

• Enjoy interacting with customers, understanding their needs, and proactively resolving conflicts with a sense of urgency. • Ability to manage and prioritize a high daily volume of requests and scheduling activities while working across multiple channels simultaneously (WhatsApp, email, Intercom, and Slack). • Strong attention to detail when organizing and handling large volumes of operational data. • Proficiency in Excel, including pivot tables and lookup and conditional-sum formulas (VLOOKUP, XLOOKUP, SUMIF). • Serve as a key point of contact and support resource for the Implementation Specialists and Sales teams. • Excellent verbal and written communication skills. • Strong time-management skills to maintain continuous follow-up without leaving open items unresolved. • Comfortable working with digital ecosystems, including CRMs, online scheduling tools, and email. • Preferred: Previous experience at B2B SaaS companies, with management software (ERP), financial systems, e-commerce, or technology solutions. • Preferred: Experience in operational support roles within Customer Success, Onboarding, or Implementation.

🏖️ Benefits

• Dental Plan | Amil Dental • Health Plan | Bradesco Saúde • Mental Health Platform • Telemedicine Platform • Life Insurance | Prudential • Pharmacy Benefit • Fitness Allowance • Birthday Day Off • Flexible Meal Voucher • Home Office Allowance • Childcare Assistance • Transportation Voucher and Company Shuttle • Discount Platform (Allya, SwileShop, and Dell) • Educational Benefits • Travel Benefits • Pet Health Plan • SESC • Profit-Sharing and Results Program (PPRL)