Technical Support Analyst – Junior

Job not on LinkedIn

🔥 4 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Provide support via chat and phone to Omie POS customers; • Perform remote access to customers' machines to assist when necessary; • Create step-by-step guides of system procedures in image and text formats or videos to resolve customer questions; • Escalate systemic issues and problems that appear unsolvable to the Product Specialists team for validation and resolution; • Redirect any chats or calls that are outside your area of responsibility to the appropriate department so the customer’s issue is resolved in the right place; • Act in a consultative manner and deliver human-centered customer service to all.

🎯 Requirements

• Bachelor's degree completed or in progress in Business Administration or any technology- or business-related field; • Required experience in B2B customer support; • Knowledge of POS (point-of-sale) products is a plus; • Desirable knowledge of Microsoft Office suite; • Availability to work a 12x36 shift schedule — from 09:00 to 21:00.

🏖️ Benefits

• Flexible benefit / meal voucher: R$ 45.00 per working day. • Home office allowance. • Need to work on-site? We provide transportation vouchers. For those commuting by train/metro, we offer a shuttle from the station to the office. • Bradesco health plan. • Amil Dental dental plan. • Pharmacy assistance. • Childcare assistance. • Birthday day off to celebrate as you wish. • Access to partner gym apps to maintain physical health and well-being. • Partnerships with online therapy and meditation platforms for mental health and relaxation. • Partnership with SESC — Credencial Plena. • Exclusive discounts at leading universities and educational institutions for undergraduate, postgraduate and MBA programs. Omie Academy is available free for employees. • Partnership with in-company English courses. • Discount program on insurance products. • Swile Shop: platform with exclusive discounts. • Partnership with Dell. • PPRL (profit-sharing program). • Travel benefits. • Life insurance.