Senior Technical Account Manager

🔥 1 hour ago

🌐 Brazil, Colombia, +2 more countries – Remote

🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote 🇨🇳 China – Remote 🇨🇷 Costa Rica – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omnissa

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

🏥 Healthcare

Artificial Intelligence • Enterprise • Healthcare

Omnissa is a tech company that offers an AI-driven digital work platform designed to enhance employee experiences and streamline IT operations. Their solutions include unified endpoint management, virtual desktops and applications, and security compliance, aiming to empower a productive workforce across various industries such as healthcare, financial services, and retail. Omnissa's innovative approach provides secure, cloud-native solutions that adapt to the evolving needs of businesses and their employees.

📋 Description

• Serve as the leader and customer-facing liaison for successful implementation of Omnissa product solutions and services • Help customers become positive references, advance use cases and utilization of Omnissa software, and standardize on Omnissa technology • Act as the customer’s single point of contact into Omnissa and trusted advisor • Identify solutions, troubleshoot issues, and answer technical questions • Communicate with C-level, managerial, and technical customer teams • Advise customers on immediate needs and help develop strategy and technology roadmaps aligned with business outcomes • Help customers understand evolving, upgrading, scaling, and scaling-up needs • Provide project leadership for major Omnissa initiatives, including project management and solutions architecting • Manage cross-functional Omnissa project teams across account teams, professional services, architecture, product development, engineering, marketing, and support • Design and develop solutions for customer requirements and business objectives • Maintain current functional and technical knowledge of the Omnissa product suite • Manage competing requests across simultaneous client engagements • Provide customer-driven product feedback to Product Management • Document best practices for developing, deploying, and optimizing Omnissa solutions • Serve as a front-line technical resource for best-practice and informal customer questions • Advocate for customers to help drive ROI

🎯 Requirements

• Strong technical background in End User Computing and Cloud Infrastructure • Technical certifications preferred • Experience with Omnissa’s solutions, including Horizon and Workspace ONE • Ability to resolve complex issues using professional concepts and company objectives • Ability to present to C-suite customer stakeholders and engage technical leaders • Ability to organize, plan, and run workshops and executive-level meetings • Ability to track business and technological trends • At least 5+ years’ experience in customer-facing positions in a consultative, advisory, or architectural role • Experience with SaaS model and methodology • Strong technical background in end-user operating systems, VDI, and mobile device management, specifically Horizon and Workspace ONE platforms • Strong analytical skills regarding technical and project management issues • Ability to manage multiple customers across diverse environments • Strong understanding of strategic sales process • Strong organizational skills and ability to manage competing client demands • Ability to interact and communicate with customer CxO, engineering, and administrator-level personnel • Excellent verbal, written, interpersonal, and presentation skills • Ability to travel up to 10 percent of the time, including international travel • Ability to speak Spanish, English, and Portuguese • B.S. or B.A.; legacy VCP-DT or OCP highly regarded

🏖️ Benefits

• Flexible, secure, work-from-anywhere experiences • Opportunity to work with industry-leading digital workplace, endpoint management, virtual apps and desktops, digital employee experience, and security/compliance solutions • Customer impact and meaningful work shaping the future of work