Customer Success Manager, III

🔥 13 minutes ago

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One Identity

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $3M Venture Round on 2004-07

Cybersecurity • SaaS • Enterprise

One Identity is a company that specializes in identity and access management solutions, focusing on protecting digital identities and simplifying user access across organizations. They offer a comprehensive suite of products designed to secure privileged access, govern user identities, and streamline compliance with regulations through automation. Their platform integrates AI-driven insights to enhance security and operational efficiency, supporting both on-premises and cloud environments.

📋 Description

• Owns the customer relationship and actively manage the internal and external stakeholder relationship at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions • Develops and nurtures relationships and adjusts value and adoption messaging according to the levels and interests of customer stakeholders • Develops and maintains strategic Customer Success Plans that align with value milestones and customer-defined business outcomes. • Monitors customer KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution. • Acts as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within One Identity are engaged for quick resolution.

🎯 Requirements

• Minimum of 6 years of experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption. • Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions • Ability to manage executive relationships and discussions in Japanese and English • Strong knowledge of Customer Success best practices, with experience in defining processes and providing enablement programs to promote adoption in CS and across the company • Excellent organizational skills and ability to establish milestones and keep success plans on task. • Experience in leading, adopting, and driving change internally or externally.

🏖️ Benefits

• Health and wellness programs • Professional development opportunities • Health insurance • 401(k) matching • Paid time off