Customer Support Agent, Freelance

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Onepilot

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Customer Care • B2B • AI

Onepilot is a company that specializes in outsourcing services, particularly in customer care, sales missions, and KYC processes across various languages and channels. They provide 24/7 support using human agents enhanced with AI technology to significantly reduce costs for businesses. With a focus on flexibility and advanced technology, Onepilot handles over 15 million interactions annually for a diverse range of clients.

51 - 200 employees

Founded 2020

🤝 B2B

💰 Series A on 2022-06

📋 Description

• As a Onepilot agent, you are a freelance contractor who helps our clients’ customers with their issues. • After completing e-learning training for each client, you will receive access to a knowledge base specific to that client. • The Onepilot technology and the knowledge base enable you to respond effectively to customer inquiries received by email, chat, or phone. • You will work from home and be paid for every ticket you resolve. • The payment per ticket depends on the ticket’s complexity and your location, ranging from €0.40 to €2.00.

🎯 Requirements

• You’re comfortable with new technologies • You enjoy solving problems; you’re curious and proactive • You have strong communication skills (written and verbal) • You are available at least 20 hours per week

🏖️ Benefits

• Manage your own schedule • Flexible working hours, Monday to Friday between 9:00 AM and 6:00 PM • Remote work (work from home)