IT Customer Support Representative – m/f/d

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🕒 May 28

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OneQrew

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2023

☁️ SaaS

🤝 B2B

🏪 Marketplace

SaaS • B2B • Marketplace

OneQrew is a German cloud software platform that connects craft (Handwerk) businesses with specialized software vendors and provides integrated digital tools. It offers OneQrew ERP, the OneQrew HUB (manufacturer/product information), an AI office assistant, and related services to automate order processing, accounting, planning, recruiting and production—helping small and medium-sized trades firms digitize workflows and improve competitiveness.

📋 Description

• You analyze our clients' issues and provide suitable solution options based on your assessment. • You serve as the first point of contact for our clients regarding support inquiries. • You document support cases and the corresponding resolution steps in a structured and transparent manner in our ticketing system and actively contribute to the expansion of our knowledge base. • You set up our software solutions remotely for clients via remote support and provide training on their use. • In addition, you maintain long-term, trusting relationships with our clients and ensure a high level of client satisfaction.

🎯 Requirements

• You have experience with day-to-day use of IT applications and are enthusiastic about technical solutions. • You have solid knowledge of Windows and are confident using common MS Office applications. • Strong customer and service orientation is one of your strengths. • You demonstrate strong communication skills and can explain complex issues clearly and understandably.

🏖️ Benefits

• Your flexibility: Organize your working day flexibly — in a way that suits you and your team. • Your development: We support your personal development — we recognize your expertise and potential and provide targeted opportunities for growth. • Your health: Strengthen body and mind with Hansefit. You will have access to a large network of gyms, swimming pools and course offerings across Germany so you can always find the right balance. • Your workplace safety: We rely on professional occupational safety and modern occupational medicine. Together with our health partner, we create a safe, healthy working environment that protects and strengthens you in everyday life. • Your mobility: Choose your preferred bike with BusinessBike — whether a classic bicycle, a sporty mountain bike or an e‑bike. This lets you design your commute or leisure time actively, cost-effectively and in an environmentally friendly way. • Your perks: Benefit from real savings across many areas of life with our Corporate Benefits — through exclusive discounts, special offers and attractive deals.