E-commerce Operations Specialist

🕒 July 2

🌐 Philippines, South Africa – Remote

🇵🇭 Philippines – Remote 🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OnHires

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

OnHires is a global IT recruitment and staffing partner that sources, vets, and places technical and creative talent for fast-growing companies. They provide services including vetted developers, sourcing, executive search, talent mapping, RPO, HR consulting, and flexible hiring models (subscription, pay-per-hire, hourly), with a focus on fast, high-quality hires and scalable talent pipelines.

📋 Description

• Monitor Amazon account health and ASINs daily, proactively resolving issues before escalation • Open, track, escalate, and close Seller Support cases • Resolve suppressed, stranded, and flagged listings within 24 hours • Monitor Buy Box anomalies, enforce Brand Registry, and manage seller feedback • Create and maintain SEO-optimized product listings • Coordinate with creative teams to ensure assets meet Amazon requirements • Launch, monitor, analyze, and report Amazon MYE A/B tests • Maintain the Amazon Brand Store and cross-platform content consistency • Create and manage inbound FBA shipments across the US, Canada, and UK • Track shipments, reconcile discrepancies, and escalate issues • Monitor inventory levels and maintain the weekly Inventory & Shipping Tracker • Oversee Amazon Canada/UK, Walmart, TikTok Shop, and Shopify operations • Synchronize listings, monitor account health, and ensure compliance • Deliver weekly cross-channel status updates to leadership • Respond to customer inquiries within 24 hours across all platforms • Address negative reviews within 48 hours and surface recurring issues • Manage returns, refunds, and automation sequences such as ManyChat • Deliver a comprehensive Monday operations report by 9AM EST

🎯 Requirements

• Hands-on experience with Amazon Seller Central, including FBA, listing suspensions, case management, and crisis resolution • Strong problem-solving skills and ability to manage operational crises • Excellent written English for reports, case notes, and customer communication • High attention to detail, proactive mindset, and accountability • Ability to work with overlap until 12:00 EST, Monday–Friday • Shopify experience, including themes, apps, and storefront updates, advantageous but not core • Familiarity with Klaviyo, Meta Ads, or AI content creation tools advantageous but not core

🏖️ Benefits

• 2-week paid trial period • Performance bonus opportunities tied to successful product launches • Long-term role building a 10-year company • Flexible time off: 7 days for part-time and 14 days for full-time, usable for vacation, sick leave, or national holidays • No mandatory US holiday schedule • Structured incentive plans including monthly and quarterly bonuses based on performance and brand priorities