E-commerce Operations Specialist

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OnHires

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

OnHires is a global IT recruitment and staffing partner that sources, vets, and places technical and creative talent for fast-growing companies. They provide services including vetted developers, sourcing, executive search, talent mapping, RPO, HR consulting, and flexible hiring models (subscription, pay-per-hire, hourly), with a focus on fast, high-quality hires and scalable talent pipelines.

📋 Description

• Daily monitoring of account health and ASINs, proactively resolving issues before escalation. • Case management: open, track, escalate, and close cases with Seller Support. • Manage listing health: suppressed, stranded, flagged listings resolved within 24 hours. • Monitor Buy Box anomalies, enforce Brand Registry, and manage seller feedback. • Create and maintain SEO-optimized product listings (titles, bullets, descriptions). • Coordinate with creative teams, ensuring all assets meet Amazon requirements. • Manage A/B testing via Amazon MYE: launch, monitor, analyze, and report results. • Maintain Amazon Brand Store and ensure content consistency across platforms. • Create and manage inbound FBA shipments across US, CA, and UK. • Track shipments end-to-end, reconcile discrepancies, and escalate issues promptly. • Monitor inventory levels daily, flagging risks before stockouts occur. • Deliver a comprehensive Monday report by 9AM EST covering account health, inventory, open cases, A/B tests, customer experience, and creative pipeline status.

🎯 Requirements

• Hands-on experience with Amazon Seller Central (FBA, listing suspensions, case management, crisis resolution). • Strong problem-solving skills and ability to manage operational crises. • Excellent written English for reports, case notes, and customer communication. • High attention to detail, proactive mindset, and accountability. • Ability to work with overlap until 12:00 EST, Monday–Friday.

🏖️ Benefits

• 2-week paid trial period. • Performance bonus opportunities tied to successful product launches. • Long-term role — building a 10-year company, not a short-term project. • Flexible time off: 7 days for part-time and 14 days for full-time, usable for vacation, sick leave, or national holidays (no mandatory US holiday schedule). • Structured incentive plans including monthly and quarterly bonuses based on performance and brand priorities.