Senior Solutions Engineer – AirDial

🔥 16 hours ago

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Ooma, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

📡 Telecommunications

🏢 Enterprise

💰 $5.1M Venture Round on 2015-05

Telecommunications • Internet Services • Enterprise

Ooma, Inc. is a company that provides advanced communications and collaboration solutions, with a focus on delivering business phone systems, enterprise communications, and internet service solutions. Ooma offers affordable pricing plans for both small businesses and residential customers, including home phone and security systems. The company provides customizable business phone, video, and messaging solutions, as well as POTS line replacement options. Ooma serves various industries like hospitality, dental, and real estate and offers free equipment with certain service packages.

📋 Description

• Serve as subject matter expert on POTS line replacement, including deep knowledge of competitor products and features. • Engage directly with code enforcement and AHJs on behalf of resellers to remediate compliance issues for life-safety AirDial deployments; conduct on-site demonstrations as needed to gain jurisdictional approval. • Respond to customer cyber and risk assessment evaluations specific to AirDial deployments. • Own proof-of-concept(PoC) deployments for strategic reseller opportunities. • Lead technical sections of RFP responses for AirDial opportunities. • Translate reseller requirements into formal product requests and maintain AirDial documentation for implementation and support teams. • Develop and deliver AirDial technical training and demos for resellers, partners, and internal teams. • Collaborate with product and marketing teams to create market-specific content that differentiates AirDial. • Utilizing AI to find new and innovative ways to streamline processes and automation.

🎯 Requirements

• 3+ years’ experience with communication systems supporting life-safety functions (fire alarm panels, elevators, areas of refuge, “red” phones). • 3+ years hands-on installation and support of analog POTS and POTS line replacement solutions, including packet-based systems for life-safety communications. • 2+ years of customer-facing IP network and VoIP advanced support in a cloud-based service provider environment. • Direct experience responding to end-customer cyber and risk assessments. • Direct experience with code compliance and enforcement at state, county, and municipal levels for fire-life-safety and elevator/lift communications. • Strong telephony installation and low-voltage wiring skills (discovery, testing, termination, cable management). • Working knowledge of fire panels, call boxes, and elevator controllers, including protocols and analog telephone interconnection. • Detailed knowledge of fire-life safety compliance at NFPA, state, and local levels. • Ability to work flexible hours and travel to customer sites in North America on short notice. • Excellent written and oral communication skills, including ability to convey technical concepts to non-technical audiences. • Self-starter requiring minimal day-to-day oversight. • Bachelor’s degree from an ABET-accredited institution in a technical discipline preferred; AA degree with relevant experience considered.