Leasing Specialist

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Open Management

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏠 Real Estate

🏗️ Construction

💼 Consulting

Real Estate • Construction • Consulting

Open Management is a professional property management company specializing in manufactured housing and RV communities. It offers full-service operations, leasing, and financial management plus in-house infill (home installation) and capital improvement programs, home renovations, vendor coordination, rent collection, and performance reporting. The firm emphasizes end-to-end delivery — from pad prep and utility hookups to capital projects (water/sewer, roads, electrical) and asset reactivation — and notes experience across 6,500+ units in 16 states. Services include third-party property management, infill management, and consulting, with partnerships with manufacturers and financing networks to place homes and speed lease-up and NOI improvement.

📋 Description

• Promptly answer inbound phone calls, emails, text messages, and online inquiries from prospective residents. • Provide accurate information about apartment availability, pricing, amenities, floor plans, community features, and lease terms. • Schedule apartment tours and coordinate with onsite leasing staff when appropriate. • Conduct consistent follow-up with prospects before and after tours through phone, email, and text to encourage lease conversions. • Maintain ongoing communication with prospective residents throughout the leasing process until a leasing decision is made. • Qualify prospective residents by understanding their housing needs, desired move-in dates, budget, and preferred apartment features. • Guide prospects through the application process and answer questions regarding required documentation and next steps. • Accurately document all interactions, notes, and follow-up activities within the company’s CRM and property management software. • Meet or exceed response time, follow-up, appointment-setting, and leasing performance goals. • Build positive relationships with prospective residents while providing an outstanding customer experience that reflects the client’s brand. • Collaborate closely with onsite leasing teams and property managers to ensure seamless communication and handoff of qualified prospects. • Stay knowledgeable about community promotions, pricing updates, occupancy changes, and local market conditions.

🎯 Requirements

• Apartment Leasing Experience (Highly Preferred) • 2+ years of apartment leasing or residential property management experience • Previous roles as Leasing Consultant, Leasing Specialist, Leasing Agent, or similar strongly preferred • Knowledge of leasing processes, Fair Housing principles, and resident communication • Bilingual (English/Spanish) is a plus • Excellent verbal and written English skills • Friendly, professional phone presence with ability to build rapport quickly • Strong active listening and customer service abilities • Comfortable guiding prospective residents through the leasing process • Proven ability to follow up consistently and convert inquiries into appointments and leases • Skilled at overcoming objections with a consultative, customer-first approach • Proficient with CRM systems, property management software, Microsoft Office, and Google Workspace • Experience with platforms such as Yardi, AppFolio, Entrata, RealPage, ResMan, or similar • Strong attention to detail with excellent organizational and time management skills • Ability to manage multiple conversations and follow-up tasks simultaneously • Takes ownership of performance metrics and consistently follows established processes • Experience working remotely or as a virtual assistant • Thrives in a fast-paced, remote work environment