Associate Account Manager

🔥 10 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenTable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🍽️ Food & Beverage

🏨 Hospitality

📦 Logistics

💰 $36M Series C on 2000-09

Food & Beverage • Hospitality • Logistics

OpenTable is an online restaurant reservation service that allows users to discover and book tables at restaurants across the globe. The platform offers a comprehensive list of dining options in various cities, helping diners explore popular spots and unique dining experiences. OpenTable also partners with restaurants to provide reservation management software that optimizes seating, tracks diner preferences, and offers marketing tools to improve restaurant operations. The service extends its social impact by participating in initiatives such as supporting homelessness projects through diner donations.

📋 Description

• Lead customer retention and revenue growth within a territory of restaurants • Support Account Managers with administrative and operational account management tasks • Resolve assigned customer cases and tasks with timely follow-up and clear communication • Partner with Customer Support, Billing, and Sales teams to resolve billing or technical hurdles • Prepare contracts, complete operational follow-up, and coordinate internally • Support customer and account workflows, communications, and internal approvals • Pull and organise data from Salesforce and other sources for meeting preparation, reporting, audits, and customer follow-up • Maintain accurate documentation and communication records in Salesforce and related systems • Provide customer assistance, training, and follow-up where appropriate • Improve process consistency, turnaround times, and overall customer experience

🎯 Requirements

• Must be based in Central Cebu, Philippines • Organised, detail-oriented professional with strong documentation and time-management skills • Ability to manage multiple priorities • Capable of combining quality customer interaction with internal administrative and operational focus • Ability to collaborate effectively across departments and communicate complex information clearly • Strong customer and stakeholder communication skills • Curious, proactive problem-solving and sound judgment about when to act independently or escalate • Comfortable using Salesforce, Google Workspace, AI, and other business systems • Strong CRM proficiency and ability to quickly learn new software and internal tools • Interest in hospitality, restaurant operations, and helping customers get value from OpenTable products and services • Experience in account management, customer success, customer support, operations, or a similar role is preferred

🏖️ Benefits

• Benefits of this role will be discussed during the interview process • Schedule tailored to accommodate a global workforce operating across multiple time zones • OpenTable will abide by and consider local laws and regulations • Accommodations available during the application, interview, or employment process

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