Senior Solutions Consultant, ITOM

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

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OpenText

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1991

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 $1G Post IPO debt on 2022-12

Enterprise • SaaS • B2B

OpenText is a Canadian enterprise software company that provides enterprise information management solutions and cloud-based services. It offers products for enterprise content management, document and records management, information governance, collaboration, and related IT/cloud operations, serving business customers with both on-premises and SaaS delivery models. The company's public materials emphasize enterprise-focused careers, cloud and IT operations, client success, and professional services.

📋 Description

• Support the technical success of sales opportunities across Germany • Help customers transform how they deliver and manage digital services • Demonstrate how Service Management, trusted configuration data and automated discovery improve service experience and operational visibility • Contribute to discovery sessions, solution presentations, product demonstrations, proofs of value and responses to technical requirements • Participate in understanding customer needs and developing solution concepts • Support demonstrations, workshops, proposals and RFP responses • Collaborate with Solutions Consultants, Account Executives, specialists, sales teams, product specialists, professional services and technology partners • Progressively take ownership of presales activities and customer engagements

🎯 Requirements

• Completed Master’s degree, or equivalent advanced qualification, in computer science, business information systems, engineering, information technology or a related discipline • Initial relevant professional experience, typically around one year, in presales, IT consulting, technical sales, solution engineering, software implementation or a comparable customer-facing technology role • Relevant internships, working-student roles and substantial university projects may also be considered • Foundational understanding of enterprise IT environments • Strong interest in IT Service Management, CMDB, automated discovery and enterprise software • Familiarity with ITIL practices, service management processes or configuration management concepts is desirable • ITIL 4 Foundation certification would be an advantage • Ability to understand customer requirements and translate them into clear, solution-oriented recommendations • Confidence presenting technical topics clearly and engagingly to customers and internal stakeholders • Strong analytical, communication and collaboration skills • Customer-focused mindset • Ability to work independently on established assignments while seeking guidance on new or complex topics • Curiosity, initiative and willingness to learn and continuously develop technical and commercial capabilities • Willingness and ability to travel up to 50% of the time • Fluency in German and English, written and spoken • Valid legal authorization to work in Germany

🏖️ Benefits

• Customer-facing role within the OpenText Observability & Service Management portfolio • Exposure to the complete presales cycle • Structured development of technical, consultative and commercial skills • Clear growth potential towards senior consulting, solution architecture and technical leadership roles • Experience across a broad range of customers, industries and IT environments throughout Germany • Collaborative, international environment • Opportunity to learn, contribute and progressively take greater ownership of customer engagements

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