Technical Support Engineer

July 18, 2023

Orderly Network

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Orderly Network is a permissionless, decentralized exchange protocol and modular ecosystem built on top of NEAR$1. .$1

11 - 50

💰 Venture Round on 2022-11

Description

• Act as Level 2 support and provide timely and accurate feedback • Investigate and analyze technical issues • Bridge between client and internal teams • Educate and support client services teams • Define the framework of the documentation process • Collect client voice and raise for further analysis • Collaborate with marketing specialists, product managers, data analysts, and developers • Engage in critical thinking and organization • Regular communication with industry partners, thought-leaders, and community members • Use communication and collaboration channels like JIRA, Zendesk, and Telegram • Guide clients in implementing trading programs with API • Familiarity with programming languages and protocols • Familiarity with monitoring and troubleshooting tools

Requirements

• Strong communication and collaboration skills • Experience in developing trading systems or financial-related products (a plus) • Familiarity with Web3 and cryptocurrency trading platforms • Ability to organize strategies and opinions • Self-motivated and results-driven

Benefits

• Market-leading execution with low latency and minimal fees • Opportunity to work with industry heavyweights • Top supporting cast to help achieve personal and professional goals • Dynamic and complex industry • Continuous learning and skill development