Guided Digital Assistance Representative

🔥 16 minutes ago

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OSA Outsourcing Advantage

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

OSA Outsourcing Advantage is a boutique Business Process Outsourcing (BPO) company specializing in providing nearshore outsourcing solutions to businesses in the USA. With a focus on delivering top-quality support services, OSA helps organizations streamline operations and enhance efficiency through tailored staffing solutions in areas like customer service, back-office support, data entry, and social media management. Committed to innovation and building lasting partnerships, OSA empowers businesses to elevate their performance and achieve their goals.

📋 Description

• Serve as a trusted digital assistant for customers, by completing everyday online tasks on their behalf. • Provide step-by-step assistance to customers not able to use the internet websites, apps, and online forms. • Build customer confidence by patiently explaining processes and supporting non-technical users. • Maintain professionalism, privacy, and discretion when handling sensitive personal or financial information. • Deliver customer support through both voice/phone and written channels (chat and/or email). • De-escalate conflicts and resolve issues with empathy and clarity. • Multitask efficiently while conversing and executing digital tasks.

🎯 Requirements

• 2+ years of customer service, call center, or customer support experience • Strong digital proficiency navigating websites, apps, online portals, and online forms • Experience handling sensitive personal or financial information with privacy and discretion in a customer support context • Experience providing customer support via both voice/phone and written channels (chat and/or email) • C1 level English proficiency • Ability to provide a brief English voice note introduction • Able to work as an independent contractor • Can provide details of work equipment, power setup (including backup), and internet connection/speed (including backup) • Preferred Qualifications: • Experience supporting customers with low digital literacy, such as elderly or digitally inexperienced users • Uses a structured approach to customer interactions, including step-by-step guidance and purposeful call flow

🏖️ Benefits

• - Opportunity to work on diverse and exciting projects. • - Supportive and collaborative work environment. • - Weekly payments. • - Weekly Incentives based on performance • - Growth Opportunities