Operations Coordinator – Assistant

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OSA Outsourcing Advantage

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

OSA Outsourcing Advantage is a boutique Business Process Outsourcing (BPO) company specializing in providing nearshore outsourcing solutions to businesses in the USA. With a focus on delivering top-quality support services, OSA helps organizations streamline operations and enhance efficiency through tailored staffing solutions in areas like customer service, back-office support, data entry, and social media management. Committed to innovation and building lasting partnerships, OSA empowers businesses to elevate their performance and achieve their goals.

📋 Description

• Act as the primary communication bridge between the owner and office staff, relaying information and keeping all parties informed. • Follow up on assigned tasks and ensure completion within set timelines. • Organize and maintain communication channels, documentation, and task tracking. • Coordinate daily workflow and support administrative processes. • Assist with client and customer communications as needed. • Maintain confidentiality and professionalism in all interactions. • Support the team in adapting to evolving business needs and priorities.

🎯 Requirements

• Experience in a coordination, administrative support, or customer service role • Proficiency with Microsoft 365, including Outlook, Word, and Excel • Experience handling frequent client or customer communications in a support capacity • English proficiency (C1 level) for professional written and spoken communication • Legally authorized to work in country of residence • Ability to overlap working hours with U.S. Eastern Time business hours • Reliable high-speed internet, headset suitable for frequent calls, quiet workspace, and backup power for remote work • Familiarity supporting construction-industry clients or construction business operations. • Familiarity with roofing, construction, or home service industries. • Experience using project management, CRM, or scheduling software. • Experience working in a remote environment.

🏖️ Benefits

• Opportunity to work on diverse and exciting projects. • Supportive and collaborative work environment. • Weekly payments. • Weekends off.