Customer Support Advisor

🔥 6 hours ago

🇲🇾 Malaysia – Remote

💵 RM4.5k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Otonomee | B Corp™

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤝 B2B

💼 Consulting

🤖 Artificial Intelligence

B2B • Consulting • Artificial Intelligence

Otonomee is a remote-first, B Corp™ company that provides bespoke outsourcing and customer experience (CX) services to scaling brands. It delivers high-quality customer support, technical support, customer success, revenue operations, delivery & returns operations, and social media monitoring, and offers AI-related services such as AI readiness assessments, AI implementation, and AI agent optimization to improve CX. Otonomee emphasizes tailored, flexible outsourcing solutions to help companies retain customers and optimize operational workflows.

📋 Description

• Resolve customer issues related to purchase, orders, shipping, setup, connectivity, and warranties • Provide attentive responses with step-by-step guidance and solutions • Deliver customer service through chat, email, and phone channels • Respond to inquiries, troubleshoot problems, and provide information • Anticipate and address potential issues before they impact the customer experience • Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives • Maintain up-to-date knowledge of clients’ products and services • Create and update knowledge base articles for internal and customer reference • Demonstrate empathy and active listening during customer interactions • Communicate complex concepts clearly and understandably • Adhere to established quality standards • Participate in regular training sessions

🎯 Requirements

• Minimum of 2-3 years of proven experience in Customer service, with a focus on live interactions, in chats, emails and/or phone channels • Experience in supporting and troubleshooting technical queries • Growth, curious mindset, and ability to adapt to changing policies and guidelines • Ability to work independently and collaboratively in a fast-paced environment • Proficient in troubleshooting orders, shipping, connectivity, and operational issues • Excellent English written and verbal communication skills to C2 level • Experience in supporting US and or/UK customers is an advantage • Passion for delivering excellent customer service and commitment to exceeding customer expectations • Ability to handle challenging customer interactions with professionalism • Availability for rotational shifts between 7am - 8pm local time, including weekends

🏖️ Benefits

• Flexible Benefits of 137.5 MYR per month • Annual internet allowance 548.96 MYR • Once off home office allowance of 500 MYR • An Oura Ring • 10 Days Annual Leave • Permanent Employment Contract • Equipment provided • A Buddy on joining • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility • Work from Home opportunity based in Malaysia

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