Customer Support Advisor

Job not on LinkedIn

🕒 Yesterday

🇵🇹 Portugal – Remote

💵 €15.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Otonomee | B Corp™

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤝 B2B

💼 Consulting

🤖 Artificial Intelligence

B2B • Consulting • Artificial Intelligence

Otonomee is a remote-first, B Corp™ company that provides bespoke outsourcing and customer experience (CX) services to scaling brands. It delivers high-quality customer support, technical support, customer success, revenue operations, delivery & returns operations, and social media monitoring, and offers AI-related services such as AI readiness assessments, AI implementation, and AI agent optimization to improve CX. Otonomee emphasizes tailored, flexible outsourcing solutions to help companies retain customers and optimize operational workflows.

📋 Description

• Resolve customer issues related to purchases, orders, shipping, setup, connectivity and warranties • Provide attentive responses with step-by-step guidance and solutions • Deliver customer service through chat, email and phone • Respond to inquiries, troubleshoot problems and provide information • Anticipate and address potential issues before they affect customers • Collaborate with other teams to identify recurring problems and support continuous improvement • Maintain current knowledge of clients’ products and services • Create and update knowledge base articles for internal and customer reference • Demonstrate empathy and active listening during customer interactions • Communicate complex concepts clearly • Follow established quality standards • Participate in regular training sessions

🎯 Requirements

• Minimum of 2–3 years of proven experience in customer service, focused on live interactions through chat, email and/or phone channels • Experience supporting and troubleshooting technical queries • Growth and curious mindset, with ability to adapt to changing policies and guidelines • Ability to work independently and collaboratively in a fast-paced environment • Proficient in troubleshooting orders, shipping, connectivity and operational issues • Excellent English written and verbal communication skills to C2 level • Experience supporting US and/or UK customers is an advantage • Passion for excellent customer service and commitment to exceeding customer expectations • Ability to handle challenging customer interactions professionally • Rotational availability between 8am and 8pm, including weekends

🏖️ Benefits

• Work from home opportunity based in Portugal • An Oura Ring provided for customer support • Internet allowance of €20 per month • Meal card allowance of €10.46 per working day • Permanent employment contract • Equipment provided • Home office allowance (once-off pay and claim) • Buddy on joining • Online Gym and Wellbeing Studio • Professional growth opportunities • Fun company events and team outings • Autonomy and responsibility