Customer Service Advisor, Polish

🔥 3 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Provide customer support through inbound calls and emails • Deliver exceptional customer service and ensure customer satisfaction • Handle customer enquiries via phone and email • Strive for continuous improvement in customer satisfaction • Prepare, maintain and review purchasing files accurately • Communicate with customers via email or chat to provide product information • Process customer orders • Manage account cancellations • Address and resolve customer complaints • Identify cross-selling opportunities where relevant

🎯 Requirements

• Native-level proficiency in Polish, with excellent written communication skills • Good command of English (minimum B2 level) • Strong customer service skills • Excellent communication skills • Customer-focused approach • Ability to handle customer enquiries professionally • Strong attention to detail and accuracy • Ability to manage customer complaints effectively • Experience in cross-selling is an advantage

🏖️ Benefits

• Modern office in a city center with open spaces, easy to access with public transportation • Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace • Full-time employment in Lisbon • Opportunity to work with a renowned international pet supplies company • International and multicultural working environment • Support from colleagues with coaching and mentoring opportunities • Health and Wellbeing initiatives • Monthly meal allowance