Customer Support Advisor, Spanish

Job not on LinkedIn

🕒 September 11

🇵🇹 Portugal – Remote

💵 €15.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Otonomee | B Corp™

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤝 B2B

💼 Consulting

🤖 Artificial Intelligence

B2B • Consulting • Artificial Intelligence

Otonomee is a remote-first, B Corp™ company that provides bespoke outsourcing and customer experience (CX) services to scaling brands. It delivers high-quality customer support, technical support, customer success, revenue operations, delivery & returns operations, and social media monitoring, and offers AI-related services such as AI readiness assessments, AI implementation, and AI agent optimization to improve CX. Otonomee emphasizes tailored, flexible outsourcing solutions to help companies retain customers and optimize operational workflows.

📋 Description

• Provide frontline Customer Support in English and Spanish • Serve as the first point of contact for customers • Provide basic and advanced troubleshooting • Support customers via multiple communication channels • Use the support system and related internal systems • Handle support queries promptly, professionally, and according to SLAs • Resolve customer issues and requests swiftly • Collaborate with product, engineering and customer success teams to escalate problems • Track and develop frequently asked questions to improve the knowledge base • Analyze processes and suggest and implement operational improvements

🎯 Requirements

• Fluent in English and Spanish • Previous experience in a technical support and/or Customer service role • Aptitude for technology • Ability to diagnose, document and resolve complex technical issues • Proficient with helpdesk/ticketing systems and remote access tools • Excellent written and verbal communication skills • Ability to communicate clearly and work effectively within a team

🏖️ Benefits

• Fully Remote work based in Portugal • Internet Allowance • Equipment provided • Home office allowance • A Buddy on joining • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility