Data Operations Specialist

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Ottimate

WebsiteLinkedInAll Job Openings

51 - 200 employees

Ottimate (formerly Plate IQ) is the leading AP automation AI.

📋 Description

• Own end-to-end data processing of invoice data elements, review, and validation to ensure accuracy and completeness across multiple systems • Monitor complex data workflows, identify root causes of discrepancies, and implement corrective actions • Lead reporting efforts, advanced data analysis, and performance tracking for key business metrics • Write and optimize complex SQL queries to extract, analyze, and validate data • Partner with cross-functional teams and stakeholders to design and implement process improvements • Identify, propose, and help build automation solutions, using prompts (for example), to reduce manual effort and improve efficiency • Document standard operating procedures and train junior team members • Serve as an escalation point for data issues, system concerns, and cross-team troubleshooting • Act as a primary point of contact for customer inquiries related to data accuracy, reporting, or system issues • Communicate with customers primarily through tickets, to gather requirements, clarify needs, and translate findings into clear explanations, while identifying pain points and recommending improvements

🎯 Requirements

• 2-3 years of experience in data operations, analytics, or a similar role • Proficiency in SQL • Strong track record of managing customer relationships or escalations • Comfortable communicating directly with customers via email and phone • Excellent attention to detail and ownership mentality around data accuracy • Ability to manage multiple priorities, projects, and deadlines with minimal supervision • Strong analytical, critical-thinking, and problem-solving skills