Application Support Engineer

March 15

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Outcoding an EX Squared Company

Nearshore Excellence for Businesses Worldwide

Outsourcing • QA • .Net • Java • Mobile

501 - 1000

Description

• Provide enterprise-level assistance to customers • Diagnose and troubleshoot software and hardware problems • Help customers install applications and programs • Resolve network issues • Configure operating systems • Use remote desktop connections to provide immediate support

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • Hands-on experience with Windows/Linux/Mac OS environments • Good understanding of computer systems, mobile devices, and other tech products • Ability to diagnose and troubleshoot fundamental technical issues • Familiarity with remote desktop applications and help desk software (e.g., Zendesk) • Excellent problem-solving and communication skills • Ability to provide step-by-step technical help, both written and verbal • BS degree in Information Technology, Computer Science, or a relevant field • Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus

Benefits

• 11 paid holidays • Generous Accrued Time Off • Generous paid sick time • Annual day of service

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