Customer Experience Lead

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🕒 February 25

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Outlive

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🧘 Wellness

🛍️ eCommerce

👥 B2C

Wellness • eCommerce • B2C

Outlive is a longevity-focused nutrition company based in India that designs science-backed, precision nutrition products and programs to extend healthspan and prevent disease at the cellular level. They offer an online, consumer-facing range including a 5-day fasting-mimicking program, meal-replacement shakes, nutrition bars, soup and fasting kits, and optional CGM-enabled programs—combined with community support and research-driven claims. Outlive positions itself as an evidence-forward, user-tested brand bridging longevity science and convenient everyday nutrition.

📋 Description

• Build and run a world-class system for onboarding, supporting, retaining, and transforming Outlive users. • Support the entire customer experience ecosystem including customer communication frameworks, support operations, feedback loops, and the metrics that define success. • Use AI responsibly and effectively to streamline support, improve responsiveness, and scale a great customer experience with a small team. • Refine systems, identify gaps, advocate for product improvements, and eventually hire and mentor additional team members. • Create the framework for onboarding, customer education, and long-term engagement. • Build an experience that reflects Outlive’s premium design and scientific rigor. • Implement and manage tooling (Intercom, Zendesk, or similar) with an eye toward thoughtful automation. • Serve as the voice of the user inside the company and deliver insights that help us improve features.

🎯 Requirements

• 4-7+ years in Customer Experience, Customer Success, Support Operations, or a similar role • Experience building CX systems or processes from scratch at an early-stage startup • Exceptional communication: crisp, calm, empathetic, and highly organized • Strong operational instincts: workflows, tooling, optionality, and scalability • Ability to balance detail orientation with big-picture user experience thinking • Comfortable being the first CX hire, doing hands-on support while building structure • AI-fluent; using AI to improve speed, quality, and automation • Low ego, high ownership, founder-adjacent work ethic • Ability to turn user feedback into actionable product recommendations • Comfortable in a fast-moving, ambiguous environment where priorities evolve quickly

🏖️ Benefits

• 100% employer-paid medical, vision, and dental insurance (multiple plans available). • 100% employer-paid life insurance, short-term, and long-term disability insurance. • Employer-sponsored HSA contributions for HDHP medical plans • Additional HSA and FSA spending account plans for employees • 401(k) with a 5% company match. • Generous PTO and holiday schedule. • Company-issued technology and work-from-home stipend. • A chance to shape a product, and a company, from the ground up. • The opportunity to work at the forefront of health and longevity science with a team of world-class professionals dedicated to precision, mastery, and excellence.