Helpdesk Engineer, Level 3 – MSP

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Outsourced Staff

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

Outsourced Staff is a company that specializes in providing high-caliber remote teams for various roles including software development, IT support, digital marketing, and customer service. With over 25 years of experience, they focus on matching businesses with exceptional talent to aid in their growth, ensuring candidates are thoroughly screened for skills and cultural fit. The company offers a wide range of outsourced solutions, including virtual assistance, software development, and customer support, promoting efficiency and productivity for their clients.

📋 Description

• Serve as the senior escalation point for all L1 and L2 engineers • Design, deploy, and administer on-premises and hybrid server environments — Windows Server 2016 through 2025, HyperV. • Lead Microsoft 365 migrations end-to-end — mail, data, identity, and licensing — from scoping through cutover • Migrate file servers to SharePoint and OneDrive, including permissions structure design and configuration • Design and deploy Microsoft Azure environments — Entra ID, Intune, Defender • Configure and troubleshoot complex switching environments — VLANs, inter-VLAN routing, trunk and access ports • Build and manage Fortinet and Unifi firewall policies, VPN tunnels, NAT rules, and security profiles from scratch • Own patch management and vulnerability review — assess weekly updates, lead emergency change processes through CAB when needed • Maintain and enforce security standards — firewall rule audits, VLAN segmentation, endpoint security, backup systems • Communicate directly with Australian clients in clear, professional English — own technical updates and expectation management throughout project delivery • Maintain thorough documentation in the team knowledge base — if you fix it, you document it

🎯 Requirements

• Minimum 3 years of MSP experience is non-negotiable. Internal IT or helpdesk-only backgrounds will not be considered. You must be able to demonstrate hands-on expertise across all of the following: • - Minimum 3 years of experience in an MSP environment (non-negotiable) • - Windows Server 2016–2025 — build, manage, and troubleshoot in multi-client environments • - HyperV administration — VM management, storage, and physical host maintenance • - Active Directory and Entra ID — on-prem setup, migrations, FSMO roles, group policy • - Microsoft Azure — independent design and administration, not just guided setup • - Microsoft 365 administration— full tenant migrations, Exchange Online, hybrid configuration, and PowerShell administration • - SharePoint and OneDrive — file server migrations, permissions design, and governance • - VLAN design and switching — topology design, inter-VLAN routing, trunk and access port configuration • - Fortinet or Watchguard firewalls — VPN tunnels, security policies, NAT, and firewall rules built from scratch • - Patch and vulnerability management — CVE assessment, KB update review, and emergency change processes in a live MSP environment