Client Services Enablement Manager – Digital Marketing Industry Experience

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🕒 March 17

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Training Transition & Centralization • Shadow Client Services, Onboarding, and Creative leaders to document current training processes • Extract best practices and institutional knowledge from existing Training Hub documentation and organize them into a structured training curriculum • Partner with Support Managers & Operations to maintain SOPs that underpin training curriculum • Transition training ownership into the Support Center • Standardize 30-60-90 day ramp plans • Train on Salesforce hygiene, TaskRay workflows, reporting QA, onboarding & creative processes, and documentation standards • Build certification checkpoints before live client exposure • Improve documentation accuracy and reduce execution error rates • Partner with Biz Ops to ensure TaskRay workflows and task templates reflect current training standards and support accurate task-level tracking • Partner with the Director of Support on ramp speed and workforce planning goals • Partner with Support Managers on quality trends and skill gap identification • Maintain and update training materials as tools, platforms, and workflows evolve; proactively flag tooling changes that impact execution standards • Partner with the L&D Manager to align curriculum to Digible University standards • Contribute to structured career progression pathways

🎯 Requirements

• 5+ years of experience in Client Services, Account Management, or Agency Operations • 2+ years of training, mentoring, or team leadership experience • Strong Salesforce and workflow management experience • Deep understanding of reporting QA and documentation standards • Exceptional written and verbal English communication skills • Strong process orientation and attention to detail • Experience building or formalizing training programs preferred • Agency experience strongly preferred

🏖️ Benefits

• Paid for 5 days while working only 4 days a week • Career growth and learning opportunities • Additional perks from the client