Customer Support Specialist – Voice, Financial Industry Experience

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🕒 May 9

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner. • Troubleshoot customer issues and provide effective solutions. • Maintain accurate records of customer interactions, issues, and resolutions. • Collaborate with internal teams to escalate and resolve complex problems. • Assist customers with order processing, account management, and product/service information. • Identify customer needs and provide recommendations for products or services. • Ensure a high level of customer satisfaction through proactive and empathetic support. • Stay updated on company products, policies, and procedures.

🎯 Requirements

• Minimum 2.5 years of experience in a customer support or similar role. • Excellent verbal and written communication skills. • Ability to quickly assess customer needs and provide effective solutions. • Experience with customer support software, CRM systems, and helpdesk tools. • Strong organizational skills and ability to multitask. • Passion for delivering excellent customer service. • Comfortable working in a fast-paced and dynamic environment. • Good to have not mandatory would be experience with accounting/finance.

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.