Learning and Development Manager

🔥 15 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $90.1k - $157.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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PacificSource Health Plans

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

PacificSource Health Plans is a healthcare provider that offers a range of health insurance solutions, including plans for individuals, families, and employers. Their offerings include Medicare and Medicaid plans, dental coverage, and administrative services for small and large groups. Committed to member care, PacificSource emphasizes customer service and provides various resources for health management, including mental health support and wellness programs.

📋 Description

• Manage and coordinate learning and development activities that strengthen employee capability, improve role performance, and support the efficiency and productivity of PacificSource. • Partner with managers, teams, and functional areas to identify technical, professional, leadership, and change-related learning needs. • Contribute to the design, implementation, and continuous improvement of learning resources, performance support materials, and change enablement tools aligned with business goals and operational objectives. • Consult with departments and external partners to evaluate resources and delivery methods that enhance employee effectiveness and support change adoption. • Partner with functional managers and HR Business Partners to assess technical, professional, leadership, change readiness, and employee development needs based on business priorities, company requirements, and evolving work processes. • Lead assigned Learning and Development initiatives through planning, coordination, execution, project management, and evaluation. • Provide guidance on capability-building solutions that improve employee effectiveness and role performance. • Develop learning resources, communication support, leader talking points, job aids, and adoption tools to help employees and managers navigate organizational change. • Support process improvement, change management, and performance support efforts across the organization. • Conduct needs assessments to identify skill gaps, change impacts, and staff development priorities aligned with PacificSource goals and objectives. • Develop project plans, schedules, and timelines based on identified needs, available resources, and stakeholder input. • Design, develop, deliver, and evaluate learning solutions, courses, digital resources, job aids, and performance support materials for employees, managers, and teams. • Coordinate new employee orientation, Customer Connection, and other enterprise learning programs that support onboarding, culture, customer experience, and role effectiveness. • Provide orientation and development resources for team leaders and managers. • Measure effectiveness using assessments, learner feedback, adoption indicators, behavior change, and performance measures. • Identify and share best practices, lessons learned, and continuous improvement opportunities. • Manage assigned projects from planning through implementation, evaluation, and refinement.

🎯 Requirements

• Requires a minimum of 5 years of experience designing, developing, delivering, and evaluating learning solutions, capability-building initiatives, and performance support resources. • Experience supporting change management initiatives preferred. • Supervisory experience required; 3 years of supervisory experience preferred. • Requires a Bachelor’s degree in Business Administration, Education, Communications, Human Resources, or equivalent. • Knowledge of adult learning principles, instructional design, facilitation, learning evaluation, change management practices, and performance support methods. • Advanced skills with Microsoft Office products and collaboration tools required. • Experience with current learning technologies and delivery methods preferred, including e-learning, learning management systems, virtual and hybrid delivery platforms, microlearning, video, digital job aids, knowledge bases, and collaboration tools. • Strong organizational skills, attention to detail, writing proficiency, and the ability to develop clear, high-quality presentations, learning materials, job aids, and reference resources. • Experience facilitating learning, presenting, and moderating large groups required. • Ability to use technology to improve learning access, support change adoption, and enable performance.

🏖️ Benefits

• Flexible telecommute policy • medical, vision, and dental insurance • incentive program • paid time off and holidays • 401(k) plan • volunteer opportunities • tuition reimbursement and training • life insurance • options such as a flexible spending account