Buyer Support Team Lead

🔥 12 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paddle

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💳 Fintech

🤝 B2B

💰 Debt Financing on 2022-05

SaaS • Fintech • B2B

Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.

📋 Description

• Respond to and resolve customer queries through email, chat, phone, and other support channels • Help lead the global digital-first support team • Manage and monitor service delivery and customer satisfaction • Drive customer satisfaction through targeted coaching and strategic process improvements • Handle Buyer Support escalations and escalate critical issues through appropriate internal channels • Maintain expertise in Paddle features and capabilities • Assist in creating internal process documentation • Facilitate a collaborative and inclusive team environment • Help team members improve performance and reach KPIs • Inspire, mentor, and build relationships with direct reports • Support career development of team members • Onboard new support specialists • Share knowledge, experiment with innovations, and discuss best practices

🎯 Requirements

• Experience working remotely • Experience in online team management or interest in growing into a team lead role • 3+ years of experience in online customer support • Experience providing technical support for a SaaS product • Proven track record of mentoring peers or leading small teams in a digital support environment • Strong problem-solving skills • Strong organizational and time-management skills • Comfort using technology and quickly learning new tools • Great communication skills • Proficient English speaker

🏖️ Benefits

• Unlimited holidays • 4 months paid family leave regardless of gender • Annual learning fund • Regular internal and external training • Personal development support through exposure to new challenges • Remote work, hub-based work, or a combination of both • Inclusive workplace and support for workplace accommodations