Paddle
201 - 500 employees
☁️ SaaS
💳 Fintech
🤝 B2B
💰 Debt Financing on 2022-05
SaaS • Fintech • B2B
Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.
Junior Support Specialist
🔥 0 minutes ago
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Paddle
201 - 500 employees
☁️ SaaS
💳 Fintech
🤝 B2B
💰 Debt Financing on 2022-05
SaaS • Fintech • B2B
Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.
📋 Description
• Respond to and resolve queries from our customer’s customers via email • Escalate advanced/complex queries to appropriate internal channels • Continuously improve knowledge of Paddle products and understanding more advanced queries • Collect feedback, report issues, improve processes, and participate in team meetings
🎯 Requirements
• 0-2 years experience in a customer support, customer service, or customer-centric role, or eager to transition into your first customer-focused position • Proficient English speaker • Organised in communicating with teams across different time zones (GMT, AEST, EST) • Love interacting with and helping people • Share experiences and feedback with others to build skills • Continuously seek to improve • Investigative mindset and like to think out of the box
🏖️ Benefits
• Generous holiday leave • 4 months paid family leave regardless of gender • Investment in learning and personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training
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