Account Manager – Emerging Product

Job not on LinkedIn

🔥 0 minutes ago

🇦🇷 Argentina – Remote

💵 $20k - $25k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PadSplit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏨 Hospitality

🏗️ Construction

📦 Logistics

💰 $20.5M Series B on 2021-11

Hospitality • Construction • Logistics

PadSplit is a platform that focuses on affordable co-living solutions, allowing individuals to rent private rooms in shared homes across various cities in the United States. By offering flexible stays with trusted identity and screening measures, it aims to create a safe and homey environment for its members. PadSplit markets itself as a more affordable option compared to other room rental services and helps members save money and build credit. The company also provides an opportunity for property owners to earn and make a positive impact in their communities by hosting rooms. PadSplit is recognized for its innovative technology and affordable housing solutions.

📋 Description

• Own and manage a dedicated portfolio of PadSplit hosts as their primary point of contact • Resolve support ticket escalations, policy questions, and operational challenges • Build proactive, trust-based relationships to reduce churn and increase host lifetime value • Conduct regular performance check-ins aligned with host goals and PadSplit benchmarks • Drive host accountability on occupancy, bookability flags, rejection rates, move-in ratings, and member retention • Partner with hosts on portfolio growth and adding new properties • Surface host feedback and trends to product, operations, and leadership • Maintain expertise in PadSplit’s platform, fee structures, payout mechanics, and host-facing policies • Guide hosts on pricing, occupancy optimization, listing quality, rejection rate management, and platform best practices • Monitor host and property performance using data tools • Lead intro calls and activation for new hosts • Prepare hosts for their first members and educate them on safety, pricing, and platform behaviors • Investigate complex situations and coordinate cross-functional resolution with member support, trust and safety, payments, and legal teams • Manage emotionally charged conversations while maintaining policy adherence and host relationships • Document ticket details and resolutions accurately • Identify systemic issues for process, policy, or product improvements • Develop scalable playbooks, talk tracks, macro responses, and best practices • Participate in weekly team syncs and iterate on the program

🎯 Requirements

• 3+ years of account management, customer success, or high-touch client relationship experience • Background in real estate, property management, hospitality, or a platform-based marketplace strongly preferred • Ability and willingness to develop deep working knowledge of PadSplit’s product, fee structures, and policies • Proven ability to proactively manage a large book of relationships • Comfort using data to tell a story and drive actionable conversations • Ability to analyze incomplete or conflicting information and apply policies thoughtfully • Skill balancing compassion with clarity during difficult conversations • Clear, confident written and verbal communication tailored to diverse audiences • Strong organization and follow-through across a large portfolio • Genuine belief in PadSplit’s mission and understanding of the affordable housing space • Motivation to build and improve a new function • Must be authorized to work in the United States and complete the I-9/E-Verify process

🏖️ Benefits

• Variable compensation component based on performance • Remote work arrangement