Support Analyst, Junior

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🕒 June 23

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PagBank

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

💳 Fintech

🏦 Banking

🤝 B2B

Fintech • Banking • B2B

PagBank is a Brazilian fintech and digital banking platform that offers payment processing and merchant services, including POS card machines (maquininhas), mobile payment solutions, and online payment links. It provides digital accounts for consumers and businesses (Conta Digital and Conta PJ), debit and credit cards, investments (CDB, funds), insurance and payroll solutions, and financing/anticipation products via partner banks. PagBank also supplies business management tools (billing, reconciliation, TEF/PlugPag), developer integrations for online sales, and customer support and partner programs.

📋 Description

• Provide L2 support by analyzing and resolving incidents and service requests. • Diagnose technical issues in Java applications (logs, code, and integrations). • Perform troubleshooting in production environments (applications, APIs, services). • Monitor systems and proactively identify failures. • Support development teams in analyzing recurring problems. • Implement emergency fixes and perform validations in production. • Interact with business areas and L1/L3 support to manage requests. • Document incidents, solutions and operational procedures. • Ensure compliance with SLAs and service metrics.

🎯 Requirements

• Bachelor's degree in Technology or a related field. • Experience in system support (production environments). • Experience providing L2 support. • Knowledge of Java (code reading, analysis and debugging). • Experience with log analysis and troubleshooting. • Knowledge of REST APIs and integrations. • Databases (SQL – queries and analysis). • Familiarity with monitoring tools and ITSM platforms. • Experience with Linux/Unix environments (a plus).

🏖️ Benefits

• Meal and/or food allowance. • Health and dental insurance. • Life insurance. • Partnerships with TotalPass and ZenKlub. • Extended maternity and paternity leave. • Childcare assistance. • Up to 50% discounts on postgraduate and MBA programs from major institutions such as FIA, FAAP and PUCRS. • No dress code: wear what makes you feel comfortable. • #TáDeParabéns: day off on your birthday. • Baby Gift: a gift for newborns.