Paired
B2B • Recruitment • HR Tech
Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.
Customer Service Agent
Job not on LinkedIn
October 31
Paired
B2B • Recruitment • HR Tech
Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.
📋 Description
• Manage and resolve 25-50 customer tickets daily through the Gorgias platform • Handle order modifications, subscription changes, product inquiries, and general customer support requests • Process customer requests efficiently while maintaining high-quality service standards • Collaborate with team members to ensure seamless 24/7 customer coverage • Support increased ticket volume during Q4 peak season
🎯 Requirements
• Proven experience with Gorgias customer service platform • Strong working knowledge of Shopify and Loop subscription management • Excellent written communication skills and attention to detail • Ability to multitask and prioritize in a high-volume environment • Experience handling 25+ support tickets per day • Previous e-commerce customer service experience (preferred) • Familiarity with subscription-based business models (preferred) • Asian timezone availability preferred (to enable 24/7 coverage) • Problem-solving mindset with customer-first approach (preferred)
🏖️ Benefits
• Remote Working for US Company • Exposure to new technology & trend • Competitive Salary
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